support@twovely.com
Include your app version and device type. Never include private answers or login codes.
I can’t open my magic link
Open the newest email on the same phone where Twovely is installed. Older links may expire after a newer one is requested. Never forward the link to another person.
I cannot join an invite
Open the invite on the phone where Twovely is installed or enter its code in the app. One-to-one invites work once; group-room invites can admit several friends before they expire. Ask the inviter for a fresh link if yours no longer works, and never post private invite links publicly.
I bought Plus but it is locked
Open Settings in Twovely and choose Restore purchases. Make sure the device uses the same Apple or Google account that completed the purchase.
How do I cancel a subscription?
Manage or cancel the subscription in your Apple App Store or Google Play account. Account deletion and subscription cancellation are separate actions.
How do I delete my account?
Use Settings → Account → Delete account inside Twovely. If you cannot access the app, use the external deletion request page.